Terms of Service

Last updated: October 2026

These terms apply when you take an assessment, book a Results Call, or enrol your child in an ongoing program with Think Big Academy. By booking a session or using the website, you agree to these terms on behalf of yourself and your child. If you don't agree, please don't use these services.

Who these terms are for

Think Big Academy provides online group tutoring for students in Years 3–12. Services are booked and managed by a parent or legal guardian, who is responsible for the accuracy of the information provided and for their child's participation in sessions.

The assessment and Results Call

Starting the assessment sends you a private link by SMS and email. The assessment takes about 30 minutes per subject (English, Maths, or both) and can be done at home at a time that suits you. Once your child has finished, you can book a Results Call, a 15-minute Zoom call with one of our teachers, who will go through your child's personalised plan with you and recommend a class. We recommend that a parent and the child both join, though a parent alone is fine. The assessment and the Results Call require no payment and no ongoing commitment.

Rescheduling and cancellations

Plans change. A Results Call can be rescheduled using the link included in confirmation and reminder messages, or by making contact directly. As much notice as possible is appreciated, so the time can be offered to another family.

Ongoing enrolment and fees

The assessment and Results Call are free. If you choose to enrol, the fee is confirmed with you directly before anything is charged, and no charge is made without your agreement.

The Parent, Student & Teacher Portal

Enrolled families get access to a portal showing session summaries, progress notes, and Big Five skill tracking. Login credentials are personal to your family — please keep them secure and don't share them with anyone outside your household. Think Big Academy is not responsible for access resulting from a shared or compromised password.

Live sessions and conduct

Sessions are delivered live online in a small group setting. Students and families are expected to engage respectfully with teachers and other families. Sessions may be rescheduled, group placement adjusted, or, in serious cases, a child's enrolment may be discontinued if this expectation isn't met.

Teaching materials

The Big Five framework, curriculum materials, and other content created by Think Big Academy remain its intellectual property. Families are welcome to use them for their child's learning; they're not to be copied or redistributed for other purposes without permission.

Communications

By booking with Think Big Academy, you agree to be contacted by phone, SMS, and email regarding your enquiry, bookings, and your child's sessions. See the Privacy Policy for how personal information is handled.

Limitation of liability

Think Big Academy is committed to delivering a high-quality tutoring program, but specific academic results can't be guaranteed, as these depend on many factors outside its control. To the extent permitted by law, liability for any claim relating to these services is limited to the fees paid for that service, if any.

Changes to these terms

These terms may be updated from time to time to reflect changes to the services offered. The "Last updated" date at the top of this page reflects the most recent changes. Continued use of the services after an update means the revised terms are accepted.

Governing law

These terms are governed by the laws of Victoria, Australia.

Contact

Questions about these terms can be sent to tba@thinkbigacademy-edu.com.